Returns & Exchanges
Returns & Exchanges
Here at Mythologie Candles we are obsessed with helping you transform your abode from mundane to magical! It's all about creating the perfect immersive atmosphere in every room of your home.
We know how tricky it can be to purchase fragrance products online - We totally get it!
That's why we're committed to offering you the best online shopping experience possible.
RETURN & EXCHANGE POLICY
We love our fantasy-based candles and hope you do too! If you order a candle you don’t absolutely love right out of the box, you can exchange an unburned candle within 30 days of delivery.
Note that 2oz candles within Discovery Boxes are not eligible for exchanges, but can be returned with all of the candles unburned.
Room & Linen Sprays and Reed Diffusers are exchange-only.
We care that you are 1000% happy!
Please email us at care@mythologiecandles.com with your order number, reason for the exchange, and desired candle scent and we would be happy to exchange an unburned candle for a different scent!
Self-Serve Returns
Returns are easier than ever before! Simply follow the prompts to enter your order information to receive a return label at no cost to you, then pack your unburned candles safely in the packaging they arrived in and drop it off at your local USPS or UPS location (depending on the carrier on the label).
You will receive a refund once the candle(s) arrive at our warehouse.
DAMAGED OR DEFECTIVE CANDLES
If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. Please email care@mythologiecandles.com with your order number and details of the damaged or defective candle and we will replace it for you, on us!
See what people are saying!
@AstaDarling
"My favorite part about Mythologie is the attention to detail that goes into EVERYTHING. The sample pack box was like opening a treasure chest and finding the very best of your old friends. The candle scents have the power of evoking every emotion..."
@ladyleanansidhe
"Gather round for a story? What tales do you tell?
Mythologie Candles. Aromas of war-beaten leather, earth & leaves, aged bourbon with notes of citrus, clove, cinnamon, sweet vanilla”
@laurendoescosplay
"This time of year has my heart longing for snowy winter days and cuddling up by the fire with a cup of tea. The heinous 60 degree weather here is REALLY harshing my vibe on that front but I’ve been loving the candles from @mythologiecandles with their wood wicks that sound like a crackling fire at night."
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CONTACT US
Did you have another query not covered in the above FAQs? Reach out to our customer service happiness wizards! They are steeped in mystical candle lore and know the inner workings of our elven workshop–or at least who to ask if you have a real headscratcher. Contact them by email at care@mythologiecandles.com